The Bristol Hotel has become the first in the city to gain national recognition for its commitment to customer service through WorldHost Recognised Business status.
Bristol is aiming to become a ‘city of excellence’ for customer service by training 3,000 workers through the WorldHost programme – a customer service training scheme that has been used to train more than 160,000 people across the UK, including tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games, and 1m worldwide.
The status is awarded to businesses in the tourism, hospitality, transport and retail sectors that have trained at least half of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.
Mark Payne, general manager of the 187-room Bristol Hotel on Prince Street, said: “We are passionate about service standards, a fact that is reflected in the excellent feedback we receive from guests with regard to our staff.
“We are incredibly proud, therefore, to have achieved WorldHost Recognised Business status. It is further proof to our guests that we have made a commitment to delivering an exceptional experience for them.”
A number of Bristol businesses and organisations have committed to gain WorldHost status to boost the city’s customer service levels including European Green Capital 2015, which has pledged to train all its volunteers, while transport firm First Bus is looking to train more than 900 drivers and other staff.
Developed in Canada, WorldHost is widely recognised as the gold standard in training for any business that relies on day-to-day interaction with customers for success. It is run in the UK by training firm People 1st.
The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course.
Pictured: Some of The Bristol Hotel team with their WorldHost certificates
