A Bristol conference centre has scooped the top two titles for the third year running in its industry’s only awards based on feedback from customers.
Engineers’ House in Clifton was voted the No.1 Conference Centre and No.1 Venue Overall for the third consecutive year in VenueVerdict Awards, staged by BDRC Continental, the UK’s largest independent research consultancy.
The awards programme is based entirely on the voice of the customer, with the results reflecting responses from event planners throughout the year.
Engineers’ House venue manager Martyn Bowen and his team look after thousands of delegates each year at the Grade II* listed venue on The Promenade.
He said: “To have gained the number one position for three years running shows the consistency of our standards and our absolute commitment to making our customers feel welcome.
“Attending a meeting or a conference these days is far more than the business in hand; it’s about the ambience, the quality of the food and how delegates feel and interact. Everything we do is focussed on our guests so feedback is critical to our success.
“We listen, we learn and we act. We are absolutely over the moon that our customers have taken the time and trouble to give such positive feedback about their experience at Engineers’ House.”
The group behind the venue, EEF Venues, was also named No.1 Small Group and Best Value for Money Group in the same awards programme for the fourth consecutive year.
EEF Venues was ranked as top group at almost every step of the customer journey, from pre-event communications and understanding customers’ priorities to meeting and greeting, technical facilities and support.
Engineers’ House and its sister venues, Broadway House in London and Woodland Grange in Warwickshire, also gained VenueVerdict Gold Standard Accreditation.
Gold is only given to those properties recording a 12-month Net Promoter Score of +70 or higher from 40 or more respondees over a 12-month period. EEF Venues achieved a Net Promoter Score of 86.8 across its three venues.
Pictured: Engineers House conference centre in Clifton
