Andrews Property Group, the Keynsham-headquartered estate agency and lettings business, has landed a raft of prestigious awards at a major industry event in its first year of entering.
The ESTAs are held in high regard by the industry as the winners are chosen purely on the results of a customer service survey completed by 36,000 sellers, buyers, landlords and tenants.
Andrews, which operates from nearly 60 offices across the South of England, collected a Gold in the hotly contested Large Lettings Agency category and Silver in the same category on the estate agency side.
Lettings teams at its offices in Keynsham, Tewskesbury and Barnet each picked up Bronze in their regions, as did the estate agency teams in Kingsbury, North West London and Longwell Green, Bristol. In total, 35 Andrews branches across sales and lettings were shortlisted.
Group chief executive David Westgate said: “To have so many teams within our branch network shortlisted for these prestigious awards in the first year that we’ve chosen to enter was itself an enormous achievement.
“To then claim the top honour in the lettings category, be runners up in estate agency AND have five individual branches awarded, however, is an honour beyond what we had hoped for.
“Of course, providing our customers with honest, reliable and above all, a first-class level of service sits at the heart of everything we do, but it’s only possible with the hard work and commitment of each member of the Andrews team.
“All that hard work is worthwhile when we then receive awards such as these which are directly linked to the service that we deliver.”
The awards, which took place at the Grosvenor House Hotel in London, were presided over by Location, Location, Location presenter Phil Spencer, who also commented on the value of being recognised and awarded solely because of customer feedback.
“The ESTAS are special because shortlisted and winning firms are selected purely on the service that they deliver to clients,” he said. “Real feedback from real customers experiencing real service. I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Pictured: Andrews Property Group managing director Alison Nunez with one of the firm’s clutch of ESTAs Awards
