Specialist Bristol design firm Mace & Menter has made four key appointments as it expands its innovative work with government and the NHS to help improve the way people experience services.
The new appointments include former Department for Environment, Food and Rural Affairs (Defra) and Portuguese government service designers, as well as a design director who has led projects for the National Trust and the NSPCC.
Andrew Grimes, Cécile Maïa Pujol, Filipa Costa and Kyle Magee after the firm landed a series of user-centred design projects for the NHS.
Mace & Menter specialises in service design and UX (user experience). As well as the NHS, it has worked with the Cabinet Office, DCMS, Policy Lab and Scope to help improve the way people experience their services.
Andrew has joined as experience design director from Nationwide Design Studio.
He has extensive experience in user research, design leadership, content strategy and has led creative, service and experience teams for more than 20 years.
He has led projects for the National Trust and the NSPCC as well as looking at ways to make finance more accessible.
In his new role at Mace & Menter he is leading work with the NHS around ways digital can be used to better support diagnosis pathways.
Cécile, pictured left, joins as a research and design consultant, having previously worked in service design at Defra.
She has a background in design and social research, and experience working with start-ups, global businesses, social enterprises and government agencies in France and the UK. In her previous roles she has worked on projects for Airbus and URSSAF – the French revenue and customs agency. 
Filipa, pictured right, has been appointed as a research and design consultant. She formerly worked as a service designer for the Portuguese government and has also been involved in projects in the Portuguese health service, designing a new user-centred process to create the Ministry of Health Strategic Plan (2020-2022).
She also has significant experience designing and delivering service design training.
With a background in psychology, Kyle, pictured below, has previously helped organisations such as Samaritans, Sue Ryder and the Football Foundation increase engagement with their services.
In his consultant role at Mace & Menter he is specialising in user research with a focus on uncovering pain points and opportunities within a service to build better, more intuitive experiences.
Mace & Menter managing director Sam Menter said: “Our goal here is to build a team of brilliant consultants with shared values who want to make a difference and work on problems worth solving.
“Our new team members are a great fit. They have the experience, passion and drive to uncover exactly what people need when they use government and NHS services, and to help our clients determine the best way to meet these needs.”
Mace & Menter’s team of user researchers, service design and UX specialists have extensive experience running public sector and health service design projects, upskilling internal teams and embedding a people-centred mindset.
The firm is currently recruiting further service designers, researchers, interaction designers and content designers on a permanent and contract basis.
