Bristol Airport has been ranked the best in the UK for passenger satisfaction in a global benchmarking programme.
The airport’s success in the survey staged by Airport Service Quality (ASQ) came during a record-breaking summer season, peaking in August when 846,750 passengers passed through the terminal. 
ASQ is the industry standard for airports across the world, and is managed by the Airports Council International (ACI).
Airports taking part in the survey handle a total of 7.1bn passengers between them – more than half of all annual air journeys.
As well as measuring overall customer satisfaction, ASQ rates airports against more than 30 indicators, covering all parts of the passenger process, from check-in on departure to baggage reclaim when returning home.
Overall satisfaction is also split by journey purpose, enabling airports to assess how well they meet the needs of business and leisure passengers. Bristol Airport was ranked number one in the UK for business passenger satisfaction, as well as specific indicators including comfort of waiting and gate areas.
Airport chief executive officer Robert Sinclair said: “To achieve such a strong endorsement from our passengers during the busiest period in the airport’s history is a fantastic achievement.
“The significant investment we are making in facilities is a major factor, but the priority put on customer service by our staff and business partners is also making a difference. At a time when the spotlight is on airport capacity challenges in the South East, these results show that regional airports like Bristol have an important role to play in meeting demand and delivering great customer satisfaction.”
Passenger numbers at Bristol Airport are expected to break the 7m threshold this year, with further growth forecast next year.
